On-Site & Remote IT Support in Nairobi We come to your office, or fix the problem remotely
Some problems need hands on the machine; most do not. We work out which one you have before anyone travels. On-site visits cover Nairobi and the surrounding area, while remote support reaches staff anywhere in Kenya through a screen share, phone call or WhatsApp.
This is one of our IT support services in Kenya — managed support, repairs and troubleshooting for homes and offices.
On-site when it matters, remote when it is faster
Sending a technician across Nairobi to change a setting you could have described over the phone costs you a day of downtime for nothing. Equally, a failed drive or a dead switch cannot be fixed remotely at all. We assess the problem first, then decide how the work gets done.
Remote sessions suit software faults, email problems, printer configuration and anything fixed inside the operating system. On-site visits are for hardware faults, new equipment, cabling, network hardware and problems that have to be seen to be understood.
Talk to a technician first
Describe the symptoms and we will say whether this is a workshop job, a remote fix or something you can safely ignore.
Get helpWhat we handle
The same work we do in the workshop, taken to your desk — plus the office-wide problems a workshop visit cannot touch.
Workstations and laptops
Machines that will not start, run slowly, lose access to shared drives or cannot print. We repair and configure them where they sit rather than removing them from your office.
Printers and scanners
Devices that are not detected, print jobs stuck in a queue, shared printers that work for some staff and not others, and scans that never reach their destination.
Wi-Fi and network problems
Weak signal where people actually work, connections that drop during the day, devices that cannot join, and network points that stopped working after an office move.
Email and file sharing
Mailboxes that stop syncing, shared folders that disappear, permissions that lock staff out of their own documents, and OneDrive or Google Drive conflicts between devices.
New computers and staff onboarding
New machines set up to your standard — software, email, printers, mapped drives and security — so a new employee can start work instead of waiting for IT.
Office moves and setup
Workstations, printers, network points and internet connections put back together properly after a move, and tested before your team returns to their desks.
How on-site and remote support works
The route to a fix depends on the problem, so we decide it together before anything is booked.
Tell us the problem
Describe what is happening and how many people or machines are affected. That is usually enough for us to say whether this looks like a remote fix or a visit.
Remote first, where it will work
Software faults, email, printer configuration and most user problems are fixed in a screen-sharing session — often the same day, without anyone travelling.
On-site visit where it is needed
Hardware faults, new equipment, cabling and network hardware get a scheduled visit, with the parts and tools needed already identified from your description.
Check it works and note the pattern
We confirm the fix with the person who reported it, and keep a note of recurring problems so the underlying cause gets attention rather than the symptom.
Who this is for
- Offices in Nairobi that need someone on site without employing full-time IT staff.
- Businesses with staff working from home or in several locations, supported remotely.
- Organisations preparing for an office move, new equipment or new staff.
- Teams who want a regular maintenance visit rather than waiting for something to break.
Based in Nairobi, supporting homes and offices across Kenya — see our full range of IT support services, including on-site and remote support.
On-Site & Remote IT Support FAQs
The questions we are asked most about it support in Kenya.
Still have questions?
Tell us what the machine is doing and we will tell you honestly whether it needs a repair, a visit, or nothing at all.
Other IT support services
Computer & Laptop Repair
Desktops, laptops, screens, keyboards, power faults, SSD and RAM upgrades, virus removal and data rescue.
Computer & Laptop RepairHardware Troubleshooting & Diagnostics
Fault diagnosis, startup failures, failing drives, memory and power faults, upgrades and preventive maintenance.
Hardware Troubleshooting & DiagnosticsSoftware Troubleshooting & Installation
Windows and macOS faults, blue screens, failed updates, drivers, Office, email and business software.
Software Troubleshooting & InstallationSomething not working? Start with a diagnosis.
Tell us the symptoms, the machine and your location. You will get an honest answer on whether it needs a repair, a visit or nothing at all — plus what it involves, before any work starts.