Computer & Laptop Repair in Nairobi Desktops, laptops, power faults, screens, upgrades and virus removal
Computers that will not switch on, laptops that overheat, machines that have become painfully slow. We diagnose the fault, explain the options and the cost in plain language, then repair, upgrade, or tell you honestly when replacement makes more sense.
This is one of our IT support services in Kenya — managed support, repairs and troubleshooting for homes and offices.
Computer repair in Nairobi, without the guesswork
Most computer problems are diagnosable. A machine that will not power on, a laptop that shuts down under load, a desktop that beeps instead of booting — each one points at a specific component. We test rather than guess, so you pay to fix the actual fault instead of replacing parts until something works.
Microstation has been servicing computers for Kenyan businesses and households since 1995. We repair desktops, laptops and all-in-one machines, upgrade older computers so they last longer, clear virus infections, and move your data safely across so nothing important is lost along the way.
Talk to a technician first
Describe the symptoms and we will say whether this is a workshop job, a remote fix or something you can safely ignore.
Get helpWhat we repair
If your machine shows one of these symptoms, it is usually a known fault with a known fix.
Will not power on
Dead machines, no lights, no fan, or a charger that no longer charges. We test the power supply, adapter, battery and charging port to find exactly where the chain breaks.
Overheating and sudden shutdowns
Dust-blocked heatsinks, dried thermal paste and failing fans cause throttling, noise and random shutdowns. We clean, re-paste and replace cooling parts.
Screen, keyboard and hinge damage
Cracked or flickering screens, dead rows of keys, damaged hinges and worn casings — repaired or replaced depending on the model and part availability.
Slow, freezing and noisy machines
Almost always a failing mechanical hard drive. Moving to a solid state drive and adding memory is the single biggest speed upgrade available to an ageing computer.
Viruses and unwanted software
We remove the infection, close the way it got in, and clean up browsers, toolbars and startup programs. Where a system is too compromised to trust, we reinstall the operating system cleanly.
Data at risk
Where the drive still reads, we copy your files off before any repair begins. If a drive has failed, we tell you honestly whether recovery is realistic rather than promise something we cannot deliver.
How a repair works
No open-ended billing and no jargon. You decide before any work starts.
Diagnosis
You describe the symptoms and we test the machine to identify the faulty component. Where the fault is obvious, we say so immediately and save you the trip.
Plain-language explanation
You get an explanation of what has failed and what the repair involves, in terms that make sense to you, so you can weigh the options.
Repair and test
We carry out the repair or upgrade and then test properly — power, thermals, storage health, and the software you actually use day to day.
Handover
The machine comes back with your data in place and your accounts and printers working, plus an honest note on anything likely to need attention next.
Homes, home offices and businesses
- Households and home offices: one machine that has to work properly for study, work or business admin.
- Small and medium businesses: staff laptops and desktops, reception machines, point-of-sale computers and shared printers.
- Schools, churches and NGOs: mixed fleets of donated and purchased machines brought back to a usable state.
- Businesses with several machines: scheduled servicing and health checks instead of break-fix emergencies.
Based in Nairobi, supporting homes and offices across Kenya — see our full range of IT support services, including on-site and remote support.
Computer & Laptop Repair FAQs
The questions we are asked most about computer repair in Kenya.
Still have questions?
Tell us what the machine is doing and we will tell you honestly whether it needs a repair, a visit, or nothing at all.
Other IT support services
Hardware Troubleshooting & Diagnostics
Fault diagnosis, startup failures, failing drives, memory and power faults, upgrades and preventive maintenance.
Hardware Troubleshooting & DiagnosticsSoftware Troubleshooting & Installation
Windows and macOS faults, blue screens, failed updates, drivers, Office, email and business software.
Software Troubleshooting & InstallationOn-Site & Remote IT Support
Office visits across Nairobi for computers, printers, Wi-Fi and setup work, plus remote helpdesk anywhere in Kenya.
On-Site & Remote IT SupportSomething not working? Start with a diagnosis.
Tell us the symptoms, the machine and your location. You will get an honest answer on whether it needs a repair, a visit or nothing at all — plus what it involves, before any work starts.