Hotel Management App
A web-based hotel booking and operations platform with customizable room types and flexible payment workflows — M-Pesa, credit and debit cards.
Complete Hotel Management Platform
Run your hotel operations from one web-based platform — reservations, rooms, guests, billing, housekeeping, and payments with M-Pesa, credit and debit cards, all in one place.
Why Choose Our Hotel Management App?
Designed for Kenyan hotels, lodges, guest houses, and serviced apartments, our web-based platform handles every aspect of your accommodation business — from guest bookings and room management to housekeeping workflows and financial reporting.
With native M-Pesa STK Push plus credit and debit card payment, guests and corporate clients can pay however they prefer — from their phone or with a card — and your team can manage the full operational workflow from any device with a browser.
All-in-One Operations
See the Platform in Action
A look inside the web-based hotel booking and management system — from the guest booking portal to front desk, housekeeping, billing, M-Pesa and card payments to reports.
Operations Dashboard
Guest Booking Portal
Room & Availability Selection
Front Desk Bookings
New Booking Entry
Housekeeping Workflow
Billing & Receipts
Flexible Payments (M-Pesa & Cards)
Secure Card Checkout
Management Reports
Reports & Analytics
Key Features
Everything you need to run your hotel efficiently, from booking to check-out
Guest Booking Portal
Guests can browse available room types, submit reservation details, pay, and retrieve booking information without staff intervention.
Front Desk Operations
Manage reservations, walk-ins, check-ins, check-outs, guest records, room allocation, extensions, cancellations, and no-show handling.
Housekeeping Workflow
Assign cleaning tasks, track room readiness, handle maintenance issues, inspect completed work, and keep room statuses accurate.
Billing & Receipts
Create invoices, record partial or full payments by M-Pesa, card or cash, issue receipts, calculate balances, and keep payment history tied to each booking.
Reports & Analytics
Monitor occupancy, arrivals, departures, revenue, RevPAR, VAT, late fees, and operational performance from management dashboards.
Roles & Audit Controls
Protect hotel data with role-based access, least-privilege permissions, staff invitations, and a full audit log of sensitive booking and billing activity.
Pay Your Way — M-Pesa, Credit & Debit Cards
We are not an M-Pesa-only platform. Our booking and billing flow is built to accept the full range of payment methods your guests and corporate clients already rely on — so your property never turns a paying guest away.
M-Pesa
Native STK Push lets guests confirm payment from their phone in seconds, with the booking moving to confirmed only after the money arrives.
Credit Cards
Accept Visa, Mastercard and other major credit cards — ideal for international travellers, corporate accounts, prepaid cards and anyone who prefers not to pay by mobile money.
Debit Cards & Bank Payments
Guests and clients can also pay with debit cards, bank transfers or cash at the desk, so every guest can pay the way they find easiest.
Every payment method is recorded on the reservation, flows into your billing and receipts, and appears in your payment reports — so you get the same clean reconciliation whether the guest pays by M-Pesa or card.
Security Built In — Payments, Data & Users
Hotel systems hold guest payment details and personal data, so security is not an afterthought — it is embedded across the platform. From how card and M-Pesa payments are handled to how your database and your staff accounts are protected, the app is built to keep your guests and your property safe.
Payment Security
- ✓Card details are handled through secure, encrypted checkout — full card numbers are never stored in plain text on your systems.
- ✓M-Pesa STK Push and card transactions are confirmed through verified provider callbacks, so a booking is only confirmed once payment genuinely succeeds.
- ✓Every payment, refund and partial payment is recorded against the booking in a tamper-evident payment log for clean reconciliation.
Database Security
- ✓Guest records, billing and payment history are stored in a managed database with access controlled by the application, not left open to general users.
- ✓All communication between browsers, the app and the database is encrypted in transit, and sensitive data is encrypted at rest.
- ✓Regular, controlled backups protect your data against loss or corruption, with role-restricted access to the underlying data.
User & Access Security
- ✓Role-based access and least-privilege permissions mean every staff member only sees what their role needs — not the whole hotel.
- ✓Staff are invited with controlled accounts, and every sign-in and sensitive action is captured in an audit log for accountability.
- ✓Passwords are stored securely (hashed, never plain text), and permission changes are tracked so you always know who did what.
The same security discipline carries across the guest portal and the staff dashboard — so whether a guest is paying by M-Pesa or card, or a manager is reviewing sensitive reports, access and data handling are protected at every step.
How It Works
Simple workflow from booking to check-out
Reservation
Guests select dates and rooms while the app checks availability and prevents conflicting allocations.
Payment
Guests and clients pay by M-Pesa STK Push, credit card or debit card — payments confirm reservations in real time before they move into confirmed status.
Stay Management
Staff handle check-in, room status, guest changes, extensions, and check-out from operational dashboards.
Reporting
Managers review revenue, occupancy, taxes, housekeeping performance, audit activity, and guest history.
Cut Commissions and Grow Direct Bookings
OTAs bring visibility — most hotels start every guest journey with one. Our web-based booking portal is your own channel: it captures returning guests without an OTA commission on every stay.
Booking Through an OTA
OTAs such as Booking.com, Expedia and Airbnb are powerful discovery channels — they put your property in front of travellers who have never heard of you.
- –Booking through an OTA charges a substantial percentage of every paid stay, on top of payment-processing and rate-parity conditions, so the true cost mounts quickly as your volume grows.
- –The OTA owns the guest booking, so you often cannot re-contact that guest directly.
- –Your rate is exposed to parity and discount controls the platform sets.
- –Repeat and return visits are charged the same commission unless booked direct.
Booking Direct with Your Own Portal
The guest booking portal in our hotel management system is the channel you own — you keep the full rate and the guest relationship.
- ✓No OTA commission on your direct bookings.
- ✓You capture guest contact details and build repeat, loyal guests.
- ✓Guests browse live availability and book right on your website.
- ✓M-Pesa STK Push or card checkout confirms direct bookings in real time, just like online.
Use OTAs for Traffic, Then Move Guests to Direct
The two channels work together — OTAs bring guests in at first, then your own portal turns them into commission-free, returning visitors.
Keep your OTA presence
Stay listed for visibility, reviews and early demand. That reach is how first-time guests discover you.
Capture guests at the desk
Welcome each OTA guest with your system, keep their records, and with consent collect contact details and preferences.
Invite them back direct
Offer a clear, direct-only perk and a simple booking link. Returning guests stay with you — no middle-man.
Customised to Your Property — and Your Website
Every install is tailored to how your hotel actually runs — your room types and rates, your branding, your payment workflow and your team. And however you reach guests online today, the platform adapts: it integrates with a website you already own, or it becomes the website when you don't have one.
You Already Have a Website
We integrate the live booking engine into your existing site, so you keep everything you've built — your domain, your brand and your SEO — and gain a real-time booking channel your guests can use immediately.
- ✓The booking portal is embedded or linked on your current site — no need to migrate or rebuild it.
- ✓Live room availability, rates and M-Pesa or card checkout run from your own domain and branding.
- ✓Every reservation and payment flows straight into the operations dashboard your staff already use.
- ✓New bookings appear at the front desk in real time, so there is no separate inbox or channel to reconcile.
No Website Yet? The App Becomes Yours
If you don't have a website, the guest booking portal doubles as your online home — a complete, professional site your guests can discover, browse and book on.
- ✓Your own working website out of the box — no separate build or ongoing maintenance.
- ✓Public pages for your rooms, rates, photos and contact information.
- ✓Guests browse live availability, book and pay with M-Pesa, credit card or debit card directly on your site.
- ✓You own the channel and the guest relationship from the very first booking.
Configured Around Your Property Before You Go Live
A short setup maps each of your workflows to the system, so the platform matches how you already operate rather than forcing you to change.
Rooms & Rates
Your room categories, bed types, amenities, seasonal rates and tax settings are programmed in exactly as you sell them.
Your Branding
The guest portal and staff dashboard carry your logo, colours and contact details — whether it lives on your site or serves as your site.
Payment Workflow
M-Pesa STK Push, credit and debit card collection is set around your pay-at-booking or pay-at-check-in preference, or a mix across reservation and front desk.
Your Team & Roles
Staff accounts, permissions and front desk, housekeeping and management roles are set up so everyone sees what they need.
Billing & VAT
Invoices, receipts, balances and VAT configuration match your accounting and reporting practice.
Your Online Presence
Depending on your setup, the portal is wired into your existing site or launched as your own independent website.
Simple Pricing That Grows With Your Property
Affordable for guest houses and small lodges, with clear upgrade paths for larger hotels. Your total cost is a one-time setup fee plus an all-inclusive monthly subscription that covers app and database hosting, maintenance, security and support — both sized in the same room-count bands below, so the full picture is in one place.
Plans & Pricing
Your room count picks your tier — there is no right or wrong plan, just the one that matches your property size. Your total cost is the one-time setup fee plus the monthly subscription, both shown together below.
| Plan | Capacity | Best for | One-time setup | Monthly | Get started |
|---|---|---|---|---|---|
Starter | Up to 20 rooms | Guest houses & small lodges | Connect existing from KES 15,000 Website built from KES 45,000 | from KES 10,000 /month | Book a Demo |
Pro | Up to 50 rooms | Lodges & boutique hotels | Connect existing from KES 35,000 Website built from KES 105,000 | KES 20,000 /month | Book a Demo |
Business | Up to 150 rooms | Mid-size hotels | Connect existing from KES 60,000 Website built from KES 155,000 | KES 40,000 /month | Book a Demo |
Enterprise | 150+ rooms | Large & multi-property | Connect existing Custom Website built Custom | Custom | Talk to Us |
Starter
Up to 20 roomsGuest houses & small lodges
One-time setup
Connect existing — from KES 15,000
Website built — from KES 45,000
Monthly
from KES 10,000 /month
Pro
Up to 50 roomsLodges & boutique hotels
One-time setup
Connect existing — from KES 35,000
Website built — from KES 105,000
Monthly
KES 20,000 /month
Business
Up to 150 roomsMid-size hotels
One-time setup
Connect existing — from KES 60,000
Website built — from KES 155,000
Monthly
KES 40,000 /month
Enterprise
150+ roomsLarge & multi-property
One-time setup
Connect existing — Custom
Website built — Custom
Monthly
Custom
Connect existing — for properties that already have a website, the one-time fee covers wiring the live booking & payment engine into your current site: applying your branding, domain and logo, configuring room types, rates and payment workflow, enabling secure M-Pesa & card checkout, and setting up staff accounts, roles and go-live training.
Website built — no website yet? We build your starter website as part of setup.
Monthly — all-inclusive subscription covering app & database hosting, maintenance, security updates, backups and support.
Every Plan Includes
Two Ways to Set Up
The one-time fee for either path is shown in the plan table above, sized to your room count. Here is what each setup covers in that price.
Connect Your Existing Website
Setup fees for this path are shown in the plan table above.
If you already have a website, we integrate the live booking and payment engine into it — wired to your domain and branding, with the guest booking portal working on the pages you already have. The one-time fee for this path is shown in the plan table above, sized to your room count.
What setup includes
- ✓Live booking & payment engine on your existing site
- ✓Your branding, domain and logo applied
- ✓Room types, rates & payment workflow setup
- ✓Secure M-Pesa and card checkout
- ✓Staff accounts, roles & go-live training
Website Built for You
Setup fees for this path are shown in the plan table above.
If you do not have a website yet, we build your starter website as part of setup — the booking portal becomes your site. The setup fee for this path is in the plan table above, and the price covers the exact starter scope below; anything above it is quoted separately before work begins.
What setup includes
- ✓Up to 5 pages — Home, Rooms & Rates, Gallery, About, Contact
- ✓Built on your own domain with your branding
- ✓Up to 10 quality property photos
- ✓Mobile-friendly, responsive design
- ✓Live M-Pesa & card checkout on your site
- ✓Contact & booking enquiry form
- ✓Secure HTTPS with SEO basics
- ✓1 month of post-launch support
Anything above this exact starter scope — extra pages, custom designs, additional photos and special features — is quoted separately before work begins. Domain hosting and domain registration (and their renewals) are not included in this price and are billed separately.
All prices are subject to applicable taxes. Your total cost is the one-time setup fee above plus your monthly subscription. Setup and monthly fees are in Kenya Shillings (KES). App and database hosting are included in your monthly plan, but domain hosting and domain registration are not — the domain name and its renewal are billed separately.
One Booking a Month Can Pay for the Software
Online travel agencies charge a substantial commission on every paid stay. A single direct booking secured through your own portal often covers many months of subscription — so even the higher tiers are inexpensive next to the commission they help you avoid. Every plan includes the full feature set; higher tiers simply accommodate more rooms and more usage.
Hotel Management Software FAQ
Common questions about our hotel booking and management system for Kenyan hotels, lodges and guest houses
Ready to Streamline Your Hotel?
Run bookings, rooms, housekeeping, billing and payments — M-Pesa, credit and debit cards — in one web-based platform built for Kenyan hotels, lodges and guest houses.